I’ve ordered from a fake website, what do I do now?
As you have purchased through a fake website, you may have been a victim of fraud, therefore, we advise that you contact your bank/payment method as soon as possible and they can arrange a refund for the counterfeit items you’ve bought. Please report the website through the link above. We can then work to get this removed as soon as possible!
Can you refund me for my charge?
Unfortunately, as these sites are in no way connected to Sock Stack we’re unable to process a refund for you. We would advise you contact your bank/payment method for more information on acquiring a refund.
Are my bank details at risk if I’ve ordered from a fake website?
Please raise any concerns you have regarding your bank details with your bank directly. We would advise you follow their recommendations for keeping your account safe and secure. Please also be wary of any phishing email scams that you may potentially be susceptible to.
I’ve seen an advertisement on social media for a sale, is this real?
If we have a sale, we’ll shout about it across our social media channels but only through our verified accounts! Make sure you check that the account advertising a sale is our official, verified account before placing any orders.
I’ve been contacted through Instagram, was this you?
We will only ever contact you through one of our verified accounts. If you’re ever unsure who’s contacted you, please reach out to our customer support team and we’ll find out for you. You can also report any fake advertisements on social media by clicking on the 3 dots at top right of the sponsored ad to report it to the social media platform directly. The more reports they receive, the better!
